Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at contact@zeuswholesale.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@zeuswholesale.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like clearance / liquidation items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Vape products are considered final sale and are also non-returnable and non-exchangeable. Please get in touch if you have questions or concerns about your specific item.

Exchanges
Any and all returns will be inspected initially and the current value amount will be assigned to the account within 5 business days as store credit only.

Refunds
We will notify you once we’ve received and inspected your return, and let you know within the next 5 business days if the refund was approved or not. If approved, your account will automatically be credited in the amount of the current value of the product(s).